1. How to cancel the order?
After the order is paid successfully, the user can check the order status in the account order details.
Cancellation is supported within 30 minutes, you can cancel the order in the order details. Payment will be fully refunded to your payment account within 1-2 business days after the order is cancelled. The exact refund time depends on your payment method.
If the order has already been packed and shipped: The order cannot be cancelled because the order has already been processed and the package cannot be returned.
If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected] and the resulting return shipping and other additional costs will be borne by the customer.
2. What if the product is damaged during shipping?
Sorry, you did not receive the household duster in perfect condition, please send your unboxing video and order number to [email protected] and we will arrange for a re-shipment or partial refund.
3. What if the product is out of stock?
Before delivery, we will carefully check the contents of the package. If you encounter the lack of household duster, please email us at [email protected]. You need to provide the unpacking video and order number, and we will arrange for you to re-issue or Partial refund.
4. Return validity period
Our returns are valid until 14 natural days after the household duster arrives. If you receive the household duster more than 14 natural days, we will not be able to offer you a return or exchange.
Brand new products purchased at houseduster.com do not affect secondary sales. Within the validity period of the return, you can contact the customer service to negotiate a refund (for damage to the household duster caused by human and external reasons, returns and exchanges are not accepted).
5. Questions about how to return and shipping
Household duster must be unworn and in the same condition as received. Household duster must be returned in their original packaging.
To return your order, follow these simple steps (if within 14 natural days):
First, send an email to [email protected] to contact customer service to negotiate a return, explain the reason for the return, and provide an invoice or screenshot to confirm the order number.
Second, after confirming the return request, please return the household duster to the return address.
Our mailing address is: 11494 Luna Rd Ste 265, Farmers Branch, Texas, 75234-9467.
Third, send a return notification email to [email protected] with the following information:
Courier company name, tracking number
Shipping Instructions:
If there is no household duster quality problem, the return shipping cost due to customer’s personal reasons (such as dislike/wrong color, etc.) will be borne by the buyer.
Houseduster.com is responsible for returns due to defective/damaged/lost/wrong items and return shipping will be borne by Houseduster.com.
We do not charge re-listing fees.
6. Return packaging issues
Please return in original packaging. Houseduster.com is not responsible for collision damage caused by original boxes not used in shipping.
7. What if the product is damaged during return shipping?
You can negotiate with the courier company and ask the courier company to make relevant compensation.
Tips: Before handling the return business, you should take detailed photos and videos of the household duster, and save the proof that the household duster is in good condition before mailing, so that you can negotiate compensation later.
8. How to get a refund?
Once the returned household duster arrives at Houseduster.com’s warehouse and is successfully inspected, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. The exact refund time depends on your payment method, please be patient and do not rush.
9. Delayed or lost refunds
If you haven’t received your refund after 2 business days, please check your payment account again first. Then contact your account company and it may take some time for your refund to be officially issued. If you’ve done all of this and haven’t received your refund 10 business days after our refund, please contact us: [email protected].
Send an email to [email protected] or call at +(1)(805) 296-9753 if you have any questions about Return Policy and our customer service staff Keli Onstead will be more than happy to assist you. Expect a response within 24 hours.